Payment terms
Published as policy, not negotiated buyer by buyer. You should be able to read our terms before you talk to us — and hold us to them afterwards.
The split
50–60% deposit to start production. The remaining 40–50% is the balance on dispatch, against photos of your packed cartons. You see what you are paying for before the second payment leaves your account.
| Stage | You pay | What happens |
|---|---|---|
| On order | 50–60% | We reserve fabric and put your order into the cutting schedule |
| Before dispatch | 40–50% | We send carton photos and the packing list; you release the balance |
| After dispatch | Nothing | Tracking is shared the day the shipment leaves |
Sample orders have no piece minimum: fewer than 20 pieces is fine as long as the order is worth AED 2,000 or more. A sample order is real stock you keep and sell, so it is not credited against a later order.
How to pay
We send a payment link per invoice. No account to open, no stored card, and nothing charged from the website — the enquiry basket produces a quote, not a transaction.
- Card, by payment link. The simplest route for a first order. You get a receipt immediately.
- Bank transfer. Our UAE account details are on the invoice. Cheaper on larger orders where card fees start to matter.
- Letter of credit.For large or first-time cross-border orders where your bank wants the protection. Ask and we will work to your bank’s format.
We will never ask you to send money by an untraceable route, to a personal account, or to a name that does not match the company on your invoice. If you get a message that does, it is not from us — call the number on this site before you pay anything.
If something is wrong
Decided in advance, in writing, rather than argued about afterwards. What we ask of you is simple evidence, and what you get from us is a defined outcome.
Tell us within 7 days of delivery
Message us on WhatsApp or email with your order reference. Photographs of the pieces and of the carton they arrived in.
We check it against your spec sheet
The spec sheet you downloaded when you ordered is the reference. Fabric, measurements and tolerances are on it, so there is a fixed thing to compare against.
We replace, credit or refund
Pieces outside the stated measurement tolerance are replaced free on the next production run, or credited against your next order — your choice.
We do not stage photographs of damage to deny a claim, and we do not need you to send goods back before we accept there is a problem.
Changes and cancellations
Before we cut, changes are free — sizes, colours, quantities, all of it. Once fabric is cut to your order the deposit covers work already done and is not refundable, though we will always try to re-cut into another order where it is possible.
Ready-stock lines can be cancelled any time before dispatch for a full refund of anything you have paid.
Need terms your finance team can sign off?
We will put the payment schedule, the claims window and the incoterm on a single document for your records.